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Frequently Asked Questions
How do I check the production status of my order?
Select order history and click on the appropriate order ID. Clicking on a project name will reveal the current status of all the individual services included in that project.
How can I change the specifications of an order that I have placed?
You must contact Topknotch Prep & Print directly via e-mail or by phone at 905-624-5100 or 1-866-382-5100. This is because your order may have already entered the production stage.
File Upload Instructions
- File formats accepted: PDF, JPG, TIF and EPS.
- File must be at least 300 DPI (dots per inch) for best printing results otherwise the print will not be sharp and will appear grainy.
- When creating PDF files using InDesign or other software, choose the "Press Quality" setting.
- For calendars, magazines, manuals, newsletters and any other multi-pages documents, please upload one multi-page PDF. Do not upload each page separately. However, if the cover is to be printed on a different paper than the rest of the document, please provide one multi-page PDF file for the cover and one multi-page PDF file for the rest of the pages. The PDF pages for each multi-page PDF file must be in the right sequence (cover page is page one, inside cover is page two, etc.).
- For designs with bleeds use not less than 0.25 inches bleeds.
Payment Options
We accept the following methods: VISA, MASTERCARD, Debit, Email Transfer, Bankdraft, or Money Order.