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Frequently Asked Questions
How do I check the production status of my order?
Please email us at order@topknotch.com and one of the CSR's will
respond back, you can always call us at 905-624-5100 and talk to one of
the CSR's
What is the average turnaround time for a job? What is the process
once the job is sent in?
Once an order is placed our CSR's will make a docket and email a
copy to review; then the job is forwarded over to the prepress
department. The file is preflighted, ripped and a soft proof is
generated which will be email back to the client for approval. Once an
approval is sent, Digital and wide format orders with basic bindery is
ready for pickup in 1-2 days, Offset jobs can take 3-5 days
How can I change the specifications of an order that I have placed?
Orders can only be changed if they are in the prepress stage and
wiating for approval. It is best to call our office and discuss this
with one of our CSR's to see if they can stop it before the next
process. There will be addional costs depending at which stage the
order is stopped
File Upload Instructions
- File formats accepted: PDF, JPG, TIF and EPS.
- Please make sure your files are converted to CMYK for process
jobs as spot colours for PMS jobs. Our system will automically convert
RGB files to CMYK but the results might not be the same as converting
and colour correcting on your computers
- File must be at least 300 DPI (dots per inch) for best printing
results otherwise the print will not be sharp and will appear grainy.
For optimum results please supply 400dpi
- When creating PDF files, choose the "Press Quality" setting and
disable all compression in the options compression tabs
- For calendars, magazines, manuals, newsletters and any other multi-pages documents, please upload one multi-page PDF. Do not upload each page separately. However, if the cover is to be printed on a different paper than the rest of the document, please provide one multi-page PDF file for the cover and one multi-page PDF file for the rest of the pages. The PDF pages for each multi-page PDF file must be in the right sequence (cover page is page one, inside cover is page two, etc.).
- For designs with bleeds please have a bleed size setup of 0.125" per side.
Proofing Options
Depending on the process of the print your proffing options will vary
Digital Printing: The default proof is a soft pdf proof, you have the
option of a proof on the actual paper for addional costs; please
contact us for pricing.
Wide Format Printing: The default proof is a soft pdf proof, you have
the option of a proof
on the actual paper for addional costs; please contact us for pricing.
Offset Printing: The default proof is a soft pdf proof, the other
option is an Epson proof which is an inkjet based proof printed on a
8mill semigloss paper. The colour is 90% accurate but will change
depending on the paper stock, coating, laminating and other finishes.
Payment Options
We accept the following methods: VISA, MASTERCARD, Debit, Email
Transfer and Paypal